Hey there! At xclassyoutfitsyyptse Hellenic Ltd., we’re not just another faceless online store—we’re a small team of fashion enthusiasts who genuinely care about your experience. Ever since our founder, Maria, started this journey from her tiny Athens apartment, one thing hasn’t changed: we read every single message personally. No bots, no canned responses—just real people who’ll probably reply with a story about their cat interrupting their typing.
Remember that time a customer wrote complaining about our packaging? Turns out her parrot mistook the tissue paper for nesting material. Instead of a standard apology, we sent her a parrot-safe thank-you note (and some extra tissue). That’s how we roll—unexpected, personal, and maybe a little quirky.
Got an idea? A complaint? Or just want to chat about that one dress that’s haunting your dreams? Here’s how to reach us:
We tried implementing live chat last summer, but between the timezone chaos and Yorgos accidentally sending pizza emojis to customers, we’ve temporarily switched to “thoughtful delayed messaging” (aka email). But hey, you’ll get proper sentences instead of half-asleep typos!
Pro tip: Mention “baklava” in your subject line—it won’t get you discounts, but it’ll make our Greek team smile while replying.
Because last month alone, we:
- Changed a photoshoot backdrop because 5 customers said it looked like hospital curtains
- Added XXL sizes after one persistent email thread
- Started testing sturdier buttons because someone’s dog ate them (true story)
Your feedback literally shapes what we do.
P.S. If you’re writing about returns, include a fun fact—we’ve been known to upgrade refunds for the most creative excuses ("My goldfish looked judgingly at this shirt" worked once).
